Frequently Asked Questions

Everything you need to know about playing, winning, and withdrawing.

Getting Started

A: In a word, easily! If you’re a new player then firstly, welcome. Secondly, the best way to get started is by following our user-friendly “How to Play” guide, which you’ll find here or visit the sitemap here. Just take a few moments to familiarise yourself with the process, and you’ll be ready to start hitting those jackpots in no time!

A: At Monday Lottos, we give you until 2 hours before the official lottery cut-off times to purchase your tickets, which is generally 4 - 5 hours before the draws themselves take place. We do this in order to ensure that all tickets purchased are processed successfully before draw time.

International Lottery Games

While we’re always looking to expand our range, right now you can choose from these top lottery and raffle games:

  • USA Powerball Online – Min jackpot $40M, record $1.58B, draws Mon/Wed/Sat. Format: 5/69 + 1/26. 9 prize tiers.
  • USA Mega Millions Online – Min $15M, record $656M, draws Tue/Fri. Format: 5/75 + 1/15.
  • UK National Lottery Online – Min £2.1M, record £50M, draws Wed/Sat. Format: 6/59.
  • Irish National Lottery Online – Min €2.6M, record €25M, draws Wed/Sat. Format: 6/47.
  • SuperEnaLotto Online – Min €1.7M, record €209.1M, draws Tue/Thu/Sat. Format: 6/90.
  • Mega-Sena Online – Min R$2M, record R$145M, draws Wed/Sat. Format: 6/60.
  • Canadian Lotto 649 Online – Min CAD$5M, record CAD$64M, draws Wed/Sat. Format: 6/49.
  • German 6aus49 Lottery Online – Min €1M, record €45.4M, draws Wed/Sat. Format: 6/49 + Super Number.
  • France Loto Online – Min €1M, record €24M, draws Mon/Wed/Sat. Format: 5/49 + 1/10.
  • EuroMillions Online – Min €17M, record €190M, draws Tue/Fri. Format: 5/50 + 2/12.
  • EuroJackpot Online – Min €10M, record €120M, draws Tue/Fri. Format: 5/50 + 2/10.
  • Cash4Life Online – Daily draw, $7M top prize. Format: 5/60 + 1/4.
  • Loteria Nacional Extra Raffle – Up to €140M, monthly draws.
  • El Gordo de Navidad (Christmas Lottery) – €2.31B total jackpot, annual 22 December.
  • El Gordo de Verano (Summer Lottery) – €140M, first Saturday in July.
  • Loteria del Nino (Spanish New Year) – €630M, 6 January.

Each lottery has specific draw days, cut-off times, and prize tiers. Full details available on each game page.

My Account

A: Simply click here to access your account on the Monday Lottos website, and update your personal details accordingly.

A: Navigate to "My Account" and select "Advanced Options". If you experience issues, email [email protected] for assistance.

A: Sign in, go to "My Transactions" in the My Account navigation, find the syndicate entry and click 'View Order'.

A: You can view all balances (live, bonus & winnings) in the 'My profile' section. Click here for quick access.

The Fine Print

A: For physical tickets, yes. But Monday Lottos acts as a proxy ticket purchaser, buying tickets on your behalf and allowing you to play international lotteries from home.

A: You must be at least 18 years old, or of legal gambling age in your country of residence.

A: We provide a proxy lottery ticket purchasing service – we buy tickets on your behalf, securely hold them, and distribute winnings. We do not sell or resell tickets.

A: We use Thawte SSL 123-bit encryption, are PCI compliant, and conduct quarterly security scanning. Your payments are always processed securely.

A: Absolutely. Our player database is encrypted, and under our Privacy Policy we never release personal details without your written permission.

A: Once you confirm your transaction, tickets are bought immediately. We cannot process cancellations or refunds. Please double-check your numbers before confirming.

A: Yes. You may be required to submit proof of identity (passport/ID) and proof of address (utility bill) before withdrawals are processed.

Troubleshooting

A: Your email provider may have flagged it as spam. Check your junk folder. We also send generic emails allowing you to download your order history in PDF format.

A: Phishing emails try to trick you into disclosing personal information. Always check URLs, avoid clicking suspicious links, and never enter your PIN online. Monday Lottos will never send fraudulent emails.

A: You can tap each ball to type numbers or click 'Use Playboard' to access a playboard for direct selection.

Game Play Options

We offer several options:

  • Single Play – one ticket for one draw.
  • Bulk Purchase – tickets for 5,10 or 20 draws, or 3/6/12 months.
  • Subscription – monthly recurring debit for automatic entries.
  • Syndicate Play – buy shares in groups of tickets for lower cost.
  • Bundle Play – pre‑selected set of top lottery games for up to 4 weeks.

Banking

A: Via credit/debit card (Visa/MasterCard), JustPay token, cheques, or bank transfer. See banking page for details.

A: 'Monday Tickets' or 'Monday Commerce'.

A: Common reasons: insufficient funds, expired card, incorrect CVV, or your bank’s risk policy. Contact your bank to approve the transaction.

A: It’s a security measure against fraud.

A: No, deposited funds are kept for current/future entries and cannot be withdrawn except in cases of technical error.

A: Visa, MasterCard, bank transfer, cheques, JustPay token. Click here for full details.

Winnings and Withdrawals

A: Send a request to [email protected] with your full name and amount. Withdrawals are processed within 5 working days after funds are released.

A: After the draw is verified, winnings are credited immediately. Withdrawal requests are paid within 5 working days.

A: You'll receive an email, winnings are auto‑credited, and for wins over £500 your account manager will call you. Results are also published on our website.

A: It depends on the lottery. Monday Lottos deducts applicable taxes before crediting you. You are responsible for declaring winnings to your local tax authority.

A: Transaction fees (deducted from final amount), 5% agent fee on winnings over £1,000, and a £25 international transfer fee (bank charge).

A: Absolutely. Monday Lottos has a 100% payout record over 12+ years.

A: Prizes are divided by total shares. Your payout is proportional to the number of shares you purchased.

Lottery Bonuses

A: We offer first deposit bonuses (free tickets). Bonus funds are virtual and cannot be withdrawn, but winnings from bonus tickets go to your live balance and can be withdrawn.

A: Yes, within 30 days. You'll receive a reminder email. You can extend by recharging with over $/€/£100.

Additional Support

A: During working hours (9am-5pm Mon-Fri) we respond within 1 hour. Emails outside hours are answered within 12 hours.

A: Contact us via email, live chat, or call +44 (0) 20 8720 7448 (9am-5pm GMT, Mon-Fri).